Last updated: 28 October 2026
Who we are
Trading Lounge is operated by Trading Lounge Ltd, a company registered in England and Wales under company number 17516711.
Our website is https://tradelounge.co.uk.
Trading Lounge Ltd is the controller responsible for the personal information described in this policy.
You can contact us about your information or this policy:
Email: info@tradelounge.co.uk
Telephone: 07301 004453
Post: Trading Lounge Ltd, Unit 1, Church Farm, High Street, Collingbourne Ducis, Marlborough, Wiltshire, SN8 3EQ.
Information we collect
We collect information you provide when you contact us, submit an enquiry, request a callback, arrange an appointment, offer an item for sale or part exchange, or complete a transaction.
This can include:
- Your name, email address, telephone number and correspondence.
- Details of vehicles, watches and other items, including registration numbers, mileage, serial numbers, condition, ownership history, photographs and supporting documents.
- Your purchasing requirements, proposed exchanges, valuations and appointment preferences.
- Address, identity, payment and transaction information where necessary to complete a purchase or sale, verify ownership, prevent fraud or meet legal obligations.
Our website and hosting services may also process technical information, such as IP addresses, browser details, access times and security logs.
Please provide only information relevant to your enquiry. Remove unnecessary personal information about previous owners or other people from documents and photographs.
How we use your information
We use personal information to:
- Answer enquiries and arrange calls or appointments.
- Assess items offered for sale or exchange and prepare valuations.
- Discuss, negotiate and complete purchases, sales and part exchanges.
- Arrange agreed services, collections or deliveries.
- Maintain transaction, accounting and customer service records.
- Check identity, ownership and item history where appropriate.
- Prevent fraud, investigate misuse and protect our website and business.
- Handle complaints, disputes and legal obligations.
Website enquiries are stored within our WordPress system and sent to our enquiry email account. Authorised administrators can access these records to deal with your request.
Our lawful bases
We rely on the following lawful bases under UK data protection law:
Contract: Where processing is necessary to enter into or perform a contract with you, including steps you ask us to take before a transaction.
Legitimate interests: To respond to general enquiries, operate and secure our business, prevent fraud, maintain appropriate records and deal with disputes. We consider your rights and reasonable expectations when relying on these interests.
Legal obligation: Where we must retain records or disclose information to comply with applicable law.
Consent: Where required for particular activities, including certain marketing communications and non-essential cookies.
Where consent is our lawful basis, you can withdraw it at any time. Withdrawal does not affect processing that was lawful before you withdrew consent.
Providing enquiry information is voluntary, but we may be unable to respond, value an item or complete a transaction without the relevant details.
Marketing
Submitting an enquiry does not automatically subscribe you to marketing.
If we send marketing, we will do so only where permitted by law and provide a straightforward way to opt out. You can also contact us at info@tradelounge.co.uk to stop marketing communications.
Who receives your information
We share information only where reasonably necessary for the purposes described above. Recipients may include:
- Website hosting, IT support and email providers, including 123 Reg.
- Payment providers, accountants, insurers and professional advisers.
- Vehicle or item history, identity and fraud-checking providers.
- Inspection, repair, transport or delivery providers involved in an agreed transaction.
- Authorities, regulators or law enforcement where disclosure is legally required or otherwise lawful.
A specialist trading partner will receive relevant information where their involvement is needed to assess or arrange the transaction you have requested.
We do not sell personal information.
International processing
Technology providers may process information outside the United Kingdom. Where a restricted international transfer occurs, we must ensure an appropriate legal mechanism applies, such as UK adequacy regulations or approved contractual safeguards.
Contact us if you would like information about safeguards relevant to your data.
How long we keep information
We retain personal information only for as long as necessary for its purpose.
For enquiries that do not lead to a transaction, we consider when the enquiry ended, whether further contact is reasonably expected and whether a complaint or dispute remains outstanding.
For completed transactions, we consider accounting and tax requirements, contractual obligations, warranty or complaint handling and applicable legal limitation periods.
Security records are retained according to their operational purpose and any investigation requirements. Information may remain in backups until those backups are replaced through the normal backup cycle.
Cookies and embedded content
WordPress uses cookies for functions such as administrator login, security and saving account preferences. Cookie duration depends on its purpose and the settings selected.
Non-essential cookies require consent unless a legal exemption applies. This privacy policy does not itself provide consent.
Where we include third-party videos, maps or other embedded content, the provider may receive technical information and use cookies when that content loads or you interact with it. Its own privacy policy also applies.
You can manage cookies through your browser settings. Blocking necessary cookies may affect some website functions.
Your rights
Depending on the circumstances, you can request access to your personal information, correction, deletion, restriction of processing or transfer of information in a portable format.
You have the right to object to processing based on legitimate interests. You can object to direct marketing at any time.
Contact info@tradelounge.co.uk to exercise your rights. We may need to verify your identity. We normally respond within one month, subject to extensions permitted by law. These rights are not absolute; some information must be retained for legal reasons.
Security
We use appropriate technical and organisational measures to protect personal information and limit access to people who need it. No website or method of transmission can guarantee absolute security.
Do not send payment card details or unnecessary identity documents through a general enquiry form or ordinary email.
Privacy complaints
If you have concerns, contact us using the details above. We will acknowledge your complaint within 30 days, investigate appropriately and provide an outcome without undue delay.
You can also complain to the Information Commissioner’s Office, the UK data protection regulator, at https://ico.org.uk/make-a-complaint/.
Changes to this policy
We review this policy as our services and legal obligations change. The latest version will appear on this page with an updated date. Where required, we will bring significant changes to your attention.